Edward Townsend Education Terms and Conditions

These Terms and Conditions apply to services provided by Edward Townsend Education.

In these terms:

• “we”, “us” and “our” means Edward Townsend Education;
• “client” means the person who purchases or arranges tutoring, usually a parent or guardian;
• “student” means the person receiving tutoring or educational support;
• “services” means tutoring, admissions test preparation, interview preparation, educational guidance, diagnostic assessments, online resources, lesson materials, written feedback, reports, and any related support we provide.

By booking, purchasing, attending, or using our services, the client agrees to these terms. Where the student is under 18, the client is responsible for ensuring that the student understands and follows these terms where relevant.

Edward Townsend Education provides online tutoring, university admissions test preparation, interview preparation, and related educational support.

Lessons are normally delivered online via Google Meet or another agreed video platform.

We may also provide supporting materials, diagnostic assessments, reports, practice questions, written feedback, or access to online resources.

The exact services, lesson length, number of lessons, package details, fees, and any specific arrangements will be confirmed by invoice, email, WhatsApp, booking confirmation, or other written communication.

We aim to provide high-quality educational support and guidance.

However, we do not guarantee any particular:

• exam result;
• grade;
• test score;
• interview outcome;
• university offer;
• scholarship;
• admissions result.

The student remains responsible for their own learning, revision, preparation, exam performance, application decisions, and engagement with the work.

The client and student are responsible for:

• attending lessons on time;
• providing accurate information about the student’s academic position, goals, deadlines, and requirements;
• completing agreed preparation work where relevant;
• checking exam dates, registration deadlines, university application deadlines, school deadlines, and administrative requirements;
• registering for exams, admissions tests, interviews, and university applications correctly and on time;
• checking the requirements of exam boards, universities, UCAS, schools, test centres, and other third parties.

Edward Townsend Education is not responsible for missed deadlines, incorrect registrations, administrative errors, late applications, technical issues with third-party platforms, or decisions made by schools, universities, exam boards, UCAS, test centres, or other third parties.

Payment is required in advance unless otherwise agreed in writing.

Where a package is purchased, the package covers the number of lessons or services stated in the invoice or written confirmation.

Lessons or services may be paused, cancelled, or withheld if payment has not been received.

Fees are as agreed in writing at the time of booking or purchase.

Where lessons are purchased as a package, the package must normally be used within 6 months of purchase unless otherwise agreed in writing.

Unused lessons may expire after this period and are not refundable unless required by law or agreed in writing.

Packages are for the named student only and may not be transferred to another student without our written agreement.

Lessons may be rearranged without charge if at least 24 hours’ notice is given.

If less than 24 hours’ notice is given, or if the student does not attend, the lesson may be charged in full.

If the student is late, the lesson will normally still finish at the scheduled end time.

If we need to reschedule a lesson, we will give as much notice as reasonably possible and will arrange an alternative time.

Where the client is a UK consumer and purchases services online, by phone, by email, or otherwise at a distance, the client may have a legal right to cancel within 14 days of the contract being formed.

If the client asks us to begin providing services during the 14-day cancellation period, the client agrees that we may charge for any lessons or services already provided up to the point of cancellation.

If the services have been fully performed during the cancellation period at the client’s request, the client may lose the right to cancel once the services have been fully provided.

Refunds are otherwise provided only where required by law or agreed by us in writing.

Students are expected to have:

• a suitable device;
• a stable internet connection;
• a working microphone;
• a working camera;
• a suitable way to write digitally during online lessons.

For most students, this means either:

• an iPad or tablet with a stylus; or
• a graphics tablet connected to a computer.

Where a writing tablet or other equipment is provided or recommended by Edward Townsend Education, the client and student are responsible for testing it before the first lesson using the setup instructions provided.

Edward Townsend Education is not responsible for lesson disruption caused by the student’s internet connection, device, microphone, camera, software, browser, tablet, stylus, or failure to complete setup in advance.

Any materials, questions, solutions, notes, recordings, reports, documents, practice resources, or online content provided by Edward Townsend Education are for the personal educational use of the named student only.

They must not be:

• copied;
• shared;
• published;
• sold;
• redistributed;
• uploaded;
• used for commercial purposes;
• used to provide teaching, tutoring, coaching, or educational services to others without written permission.

All intellectual property rights in our materials remain owned by Edward Townsend Education or the relevant rights holder.

Where access is provided to online resources, diagnostic tools, practice questions, reports, or a student platform, access is provided for personal educational use only.

We do not guarantee that any website, platform, resource, or online tool will be uninterrupted, error-free, or available at all times.

We may update, change, restrict, suspend, or remove online resources where reasonably necessary, including for maintenance, improvement, security, or misuse prevention.

Students must not attempt to scrape, copy, reverse engineer, misuse, overload, or interfere with any website, platform, diagnostic tool, question bank, or online resource.

Edward Townsend Education is an independent educational provider.

Some imagery and video used on this website is illustrative and may include AI-generated or licensed stock content. It is used to represent the general academic environment and aspirations of students preparing for competitive university admissions.

Unless expressly stated otherwise, we are not affiliated with, endorsed by, approved by, or officially connected with the University of Oxford, the University of Cambridge, Imperial College London, or any other university, exam board, admissions test provider, school, or official testing organisation.

References to universities, exam boards, admissions tests, syllabuses, qualifications, or past papers are for educational and informational purposes only.

Students are expected to:

• behave appropriately;
• attend lessons on time;
• participate properly;
• communicate respectfully.

We may end or refuse to continue a lesson or service if a student or client behaves inappropriately, abusively, dishonestly, or in a way that creates a safeguarding concern or prevents effective teaching.

Serious or repeated misconduct may result in termination of services. Refunds in these circumstances will be considered at our discretion and subject to any services already provided.

Communication between Edward Townsend Education, students, parents, guardians, and tutors should remain appropriate, professional, and related to tutoring or educational support.

Where the student is under 18, parents or guardians may be copied into administrative communication where appropriate.

Students should not share unnecessary personal information during lessons or in messages.

Any safeguarding concerns should be raised promptly with Edward Townsend Education using the contact details below.

Where we believe a student may be at risk of harm, we may need to share relevant information with a parent, guardian, school, local authority, police, or other appropriate safeguarding body.

Further details are set out in our Safeguarding Statement.

Lessons must not be recorded by the client or student without our prior written permission.

If we ever record a lesson, we will only do so with appropriate notice and consent, and the recording will be handled in accordance with our Privacy Notice and safeguarding procedures.

We process personal data in accordance with our Privacy Notice.

Personal data may include:

• client details;
• student details;
• contact information;
• academic information;
• lesson notes;
• diagnostic results;
• reports;
• communications;
• invoices;
• payment records.

Where the student is under 18, the client confirms that they have authority to provide the student’s personal data for the purpose of arranging and receiving educational services.

Edward Townsend Education may use AI-assisted note-taking and analysis tools to support accurate lesson summaries, homework tracking, progress updates, parent communications and internal quality improvement. These tools are used to improve the quality and consistency of the service. Raw transcripts, where created, are not intended to be kept permanently and may be deleted after processing.

We will treat personal and academic information about the student and client as confidential, except where disclosure is reasonably necessary to provide the services, comply with the law, protect safeguarding interests, process payments, maintain records, or enforce these terms.

The client and student should also treat any non-public information, materials, methods, reports, and resources provided by Edward Townsend Education as confidential.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be excluded.

Subject to the above, Edward Townsend Education is not liable for:

• indirect losses;
• consequential losses;
• loss of opportunity;
• loss of profit;
• loss of business;
• loss of data;
• missed deadlines;
• unsuccessful applications;
• exam results;
• admissions outcomes;
• decisions made by schools, universities, exam boards, UCAS, test centres, or other third parties.

To the fullest extent permitted by law, our total liability arising from the provision of services is limited to the total fees paid by the client to Edward Townsend Education in the three months before the event giving rise to the claim.

We are not responsible for delay or failure to provide services where this is caused by events outside our reasonable control, including:

• illness;
• internet outages;
• power cuts;
• platform outages;
• strikes;
• transport disruption;
• extreme weather;
• public emergencies;
• acts of government;
• other circumstances beyond our control.

Where possible, we will try to rearrange affected lessons or services.

We may stop providing services if:

• payment is not made when due;
• the client or student seriously or repeatedly breaches these terms;
• there is inappropriate, abusive, dishonest, or unsafe behaviour;
• there is a safeguarding concern;
• continuing the services would be impractical, unsuitable, or inappropriate.

The client may stop using the services at any time, but this does not automatically create a right to a refund for services already provided, lessons cancelled late, or expired packages.

We may update these terms from time to time.

The terms in force at the time of purchase will normally apply to that purchase unless a change is required by law, regulation, safeguarding requirements, security reasons, or the client agrees to the updated terms.

If the client has a concern or complaint, they should contact Edward Townsend Education as soon as possible using the contact details below.

We will try to resolve complaints fairly and promptly.

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where consumer law gives the client the right to bring proceedings elsewhere.

For questions about these terms, contact: